At Frutas Comerciales S.A., we value and respect the privacy of our clients, suppliers, employees, and visitors to our digital channels. These policies explain how we collect, use, store, and protect the personal information entrusted to us.

1. Data Controller

• Company Name: Frutas Comerciales S.A.

• Tax ID: [●]

• Main Address: Calle 19 A BIS 116-40, Bogotá, Fontibón, San Pablo de Jericó

• Contact Email: infocomercial@frutascomerciales.com

• Office Phone: (601) 432 0980

2. Personal Data We Collect

Frutas Comerciales may request, store, and process the following types of personal data:

• Identification Data: name, ID card, passport, Tax ID, signature.

• Contact Data: email, address, phone number.

• Employment and Commercial Data: position, company, contractual history, billing and payment information.

• Digital Navigation Data: IP address, cookies, forms submitted on our website.

⚠️ We do not collect sensitive information (such as ethnic origin, religion, health, or sexual life), except when strictly necessary and authorized.

3. Purposes of Data Processing

Personal information will be used solely for the following purposes:

1. Commercial Management: customer contact, quotations, order tracking, contract compliance.

2. Supplier Management: quality control, payments, and traceability of the production chain.

3. Labor Management: administration of contracts, payroll, training, and employee well-being.

4. Responsible Marketing: sending information about products, trade shows, promotions, and industry news.

5. Legal Compliance: responding to national and international authorities regarding commercial, customs, phytosanitary, and tax matters.

6. Security: protecting physical facilities, technological platforms, and information systems.

4. Rights of Data Subjects

According to Colombian Law 1581 of 2012 and applicable international regulations, you have the right to:

• Access, update, and correct your personal information.

• Request proof of the authorization granted for data processing.

• Be informed about how your data has been used.

• File complaints with the Superintendence of Industry and Commerce (SIC) if you believe your rights have been violated.

• Revoke authorization and/or request deletion of your data when there is no legal obligation to retain it.

5. Security Measures

Frutas Comerciales implements administrative, technical, and physical measures to protect personal data against:

• Unauthorized access.

• Alteration, loss, or misuse.

• Cyberattacks or security incidents.

Examples:

• Use of secure servers with cloud backup.

• Protocols for encrypted digital communications.

• Access restricted to authorized personnel only.

6. Data Transfer and Sharing

• Personal data may be shared with subsidiaries, commercial partners, and logistics operators, solely to fulfill the purpose for which it was collected.

• For international transfers (Europe, North America, Asia), compliance with internationally recognized data protection standards (e.g., GDPR) will be ensured.

• Frutas Comerciales does not sell, rent, or commercialize the personal information of its clients or users.

7. Use of Cookies and Digital Data

Our website uses cookies to enhance navigation experience and analyze user behavior.

• Users can configure their browser to accept or reject cookies.

• Some digital services may be limited if cookies are disabled.

8. Policy Validity

These policies take effect from their publication date and will remain in force until expressly modified.

9. Contact Channels to Exercise Rights

Data subjects may submit inquiries, requests, or complaints related to data processing through: